JIRA feature snapshot

A high-level look at Stitch's JIRA (v15-10-2015) integration, including release status, useful links, and the features supported in Stitch.

STITCH
Release Status

Deprecated

 Supported By

Stitch
Stitch Plan

Paid
DATA SELECTION
Table Selection

Unsupported

 Column Selection

Unsupported
REPLICATION SETTINGS
Anchor Scheduling

Unsupported

 Advanced Scheduling

Unsupported
Table-level Reset

Unsupported

 Configurable Replication Methods

Unsupported
TRANSPARENCY
Extraction Logs

Unsupported

 Loading Reports

Supported

Connecting JIRA

JIRA setup requirements

To set up JIRA in Stitch, you need:

  • A paid Stitch plan. While those currently in the Free Trial will also be able to set up JIRA, replication will be paused until a paid plan is selected after the trial ends.

  • Adminstrator permissions in JIRA. This is required to complete parts of the setup process.

Step 1: Whitelist Stitch's IP addresses

Whitelist all of the following IP addresses:

  • 52.23.137.21/32

  • 52.204.223.208/32

  • 52.204.228.32/32

  • 52.204.230.227/32

Be sure to do this before continuing through the rest of the setup or you may encounter errors when saving the integration.

Step 2: Verify your protocol support

If your JIRA instance is self-hosted, you’ll also need to verify that your server uses HTTPs as the protocol. Stitch does not support HTTP for security reasons.

When you complete the JIRA setup in Stitch, you’ll be asked to enter your JIRA base URL. If Stitch determines that the protocol is not HTTPs, connection errors will arise.

Step 3: Retrieve your Stitch public key

In this case, when you add the public key to your JIRA instance, it allows Stitch to access and extract data from the account.

  1. On the Stitch Dashboard page, click the Add Integration button.
  2. Click the JIRA icon.
  3. Locate the Public Key field.

Leave this page open for now - you’ll need this to set up the application access in JIRA in the next step.

Step 4: Grant Stitch application access to JIRA

Note that you need Administrator permissions to complete the steps in this section. If you’re not an Admin, loop in someone who can help you before continuing.

  1. Sign into your JIRA account.
  2. Click the Settings (gear) icon in the top-right corner.
  3. In the drop-down menu, click Applications.
  4. Click the Application link in the Integrations section of the menu on the left side of the page.
  5. In the Application field, enter stitchdata.com.
  6. Click Create new link.

A few ‘Configure Application URL’ messages might display after clicking the Create new link button. If you see these, don’t worry - everything is still on track.

Click Continue to keep going.

  1. When the Link Applications window displays, enter stitch into the following fields:
    • Application Name
    • Service Provider Name
  2. Set the Application Type field to Generic Application.
  3. Enter rjmetrics into the following fields:
    • Consumer Key
    • Shared Secret
  4. Enter stitchdata.com into the following fields:
    • Request Token URL
    • Token URL
    • Authorize URL
  5. Check the Create incoming link box.
  6. Click the Continue button and a second Link Applications window will display.
  1. In the Consumer Key field, enter rjmetrics.
  2. In the Consumer Name field, enter stitch.
  3. In the Public Key field, paste the entire Public Key from the Stitch JIRA credentials page.
  4. Click the Continue button.

If the link configuration was successful, you’ll see a Success! message on the Configure Application Links page.

Step 5: Add JIRA as a Stitch data source

  1. Sign into your Stitch account.

  2. On the Stitch Dashboard page, click the Add Integration button.

  3. Click the JIRA icon.

  4. Enter a name for the integration. This is the name that will display on the Stitch Dashboard for the integration; it’ll also be used to create the schema in your destination.

    For example, the name “Stitch JIRA” would create a schema called stitch_jira in the destination. Note: Schema names cannot be changed after you save the integration.

  5. In the Base URL field, enter the base URL for your JIRA site. Remember: If you’re connecting a self-hosted instance, your server must use the HTTPs protocol or Stitch will be unable to successfully connect.

Step 6: Define the historical sync

The Sync Historical Data setting will define the starting date for your JIRA integration. This means that:

  • For tables using Incremental Replication, data equal to or newer than this date will be replicated to your data warehouse.
  • For tables using Full Table Replication, all data - including records that are older, equal to, or newer than this date - will be replicated to your data warehouse.

Change this setting if you want to replicate data beyond JIRA’s default setting of 1 year. For a detailed look at historical replication jobs, check out the Syncing Historical SaaS Data guide.

Step 7: Create a replication schedule

In the Replication Frequency section, you’ll create the integration’s replication schedule. An integration’s replication schedule determines how often Stitch runs a replication job, and the time that job begins.

JIRA integrations support the following replication scheduling methods:

To keep your row usage low, consider setting the integration to replicate less frequently. See the Understanding and Reducing Your Row Usage guide for tips on reducing your usage.

Initial and historical replication jobs

After you finish setting up JIRA, its Sync Status may show as Pending on either the Stitch Dashboard or in the Integration Details page.

For a new integration, a Pending status indicates that Stitch is in the process of scheduling the initial replication job for the integration. This may take some time to complete.

Free historical data loads

The first seven days of replication, beginning when data is first replicated, are free. Rows replicated from the new integration during this time won’t count towards your quota. Stitch offers this as a way of testing new integrations, measuring usage, and ensuring historical data volumes don’t quickly consume your quota.

JIRA table schemas


jira_issues

Replication Method: Incremental
Primary Key: id
Contains Nested Structures?: Yes

The jira_issues table contains info about the issues in your JIRA account.

Table Info & Attributes

jira_issues & Nested Structures

This table contains nested structures. If you use a data warehouse that doesn't natively support nested structures, some of the attributes listed below may be in a subtable.

These items are marked with a *

Accounting for Deleted Issues

When an issue is hard-deleted in JIRA, the record for the issue will remain in your data warehouse. This happens because of the Replication Method the jira_issues table uses and how JIRA’s API functions.

  • The jira_issues table is incrementally replicated based on the updated_at column. This means that rows with values in this column that are greater than or equal to the last recorded MAX value will be selected for replication. If a record is hard-deleted, there won’t be a value to check and thus no way to detect changes to the record.
  • JIRA’s API doesn’t include a flag to indicate deletes.

The suggested workaround (although it may be a bit cumbersome) is to use the fields__status__name column - which indicates the current status of an issue - to track deletes. Before deleting the issue, you could change the status to something that would only indicate a delete and then use that status as a filter in your queries.

jira_issues Attributes

While we try to include everything JIRA has here, this may not be a full list of attributes. Refer to JIRA's documentation for a full list and description of each attribute.

  • Issue ID (id)

  • self

  • key

  • expand

  • changelog

  • description

  • attachment*

  • subtasks*

  • labels*

  • fixversions*

  • comments*

  • Creator Info

  • Status Info

  • Summary

  • Votes

  • Reporter

  • Priority

  • Issue Type

jira_projects

Replication Method: Full Table
Primary Key: id
Contains Nested Structures?: Yes

The jira_projects table contains info about individual projects in your JIRA account.

Table Info & Attributes

jira_projects & Nested Structures

This table contains nested structures. If you use a data warehouse that doesn't natively support nested structures, some of the attributes listed below may be in a subtable.

These items are marked with a *

jira_projects Attributes

While we try to include everything JIRA has here, this may not be a full list of attributes. Refer to JIRA's documentation for a full list and description of each attribute.

  • Project ID (id)

  • avatarurls

  • description

  • expand

  • key

  • lead__active

  • lead__avatarurls

  • lead__displayname

  • lead__key

  • lead__name

  • lead__self

  • name

  • projecttypekey

  • projectkeys*

  • self

jira_project_categories

Replication Method: Full Table
Primary Key: id
Contains Nested Structures?: No

The jira_project_categories table contains info about the categories assigned to the projects in your JIRA account.

Table Info & Attributes

jira_project_categories Attributes

While we try to include everything JIRA has here, this may not be a full list of attributes. Refer to JIRA's documentation for a full list and description of each attribute.

  • Project Category ID (id)

  • self

  • name

  • description

jira_project_roles

Replication Method: Full Table
Primary Key: id
Contains Nested Structures?: Yes

The jira_project_roles table contains info about the roles that can be assigned to projects in your JIRA account.

Table Info & Attributes

jira_project_roles & Nested Structures

This table contains nested structures. If you use a data warehouse that doesn't natively support nested structures, some of the attributes listed below may be in a subtable.

These items are marked with a *

jira_project_roles Attributes

While we try to include everything JIRA has here, this may not be a full list of attributes. Refer to JIRA's documentation for a full list and description of each attribute.

jira_project_types

Replication Method: Full Table
Primary Key: key
Contains Nested Structures?: No

The jira_project_types table contains info about the project types defined in your JIRA account.

Table Info & Attributes

jira_project_types Attributes

While we try to include everything JIRA has here, this may not be a full list of attributes. Refer to JIRA's documentation for a full list and description of each attribute.

  • Project Type Key (key)

  • formattedkey

  • description18nkey

  • icon

  • color

jira_resolutions

Replication Method: Full Table
Primary Key: id
Contains Nested Structures?: No

The jira_resolutions table contains info about the resolutions in your JIRA account.

Table Info & Attributes

jira_resolutions Attributes

While we try to include everything JIRA has here, this may not be a full list of attributes. Refer to JIRA's documentation for a full list and description of each attribute.

  • Resolution ID (id)

  • self

  • name

  • description

jira_users

Replication Method: Full Table
Primary Key: key
Contains Nested Structures?: No

The jira_users table contains info about the users in your JIRA account.

Table Info & Attributes

jira_users Attributes

While we try to include everything JIRA has here, this may not be a full list of attributes. Refer to JIRA's documentation for a full list and description of each attribute.

  • User Key (key)

  • active

  • avatarurls

  • displayname

  • emailaddress

  • key

  • locale

  • name

  • self

  • timezone

Related Troubleshooting
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